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RETURN POLICY

Last updated May 29th, 2024

OVERVIEW

No items or services are eligible for return or refund. All sales are final once the payment has processed. Some clothing items, excluding shoes, may be exchanged within 30 days of purchase. Please see below for the full details. 

DANCE CLASSES

Thank you for your joining our studio! We hope you are happy with the classes you’ve selected for your dancer. While a given class is not eligible for refunds, there are a few steps we can take after purchase to ensure your dancer enjoys their dance experience.

  • If after the first week of class the instructor notices that the level you’ve registered for isn’t the best fit for your dancer, we will be happy to adjust and move them into a better class for their level.
  • If your dancer pays for a new style that they aren’t enjoying, you may transfer to an alternative class to see if it is a better fit for your dancer. We would be happy to help you find a style/class that fits your dancer’s interests and personality if you would like recommendations for your new class
  • You may cancel your dance classes at any time, but please note that monthly tuition is charged on the 1st of each month  If you are in the middle of a pay period (any time after the 1st of the month), and wish to discontinue a given class, you may either finish the month in that class or you can use the remaining paid class credits toward another class that your dancer isn’t currently enrolled in.  These credits will after two weeks time. ASI Dance classes are not eligible for refund.
You are purchasing a reserved spot for your dancer in each class  signed up for on a monthly basis. Meaning that, whether or not your dancer shows up for class, your payment for the reserved spot is used for that class. We do understand that sometimes dancers may be sick or otherwise unable to attend class. We have a flexible make up policy defined below. It is your responsibility to remember your login or reset your login information so that you may cancel your subscription. If you plan to cancel your subscription but fail to do so, you are not subject to any refunds. It is the customer’s responsibility to cancel the subscription if you wish to give up your reservation(s) to said class(es). 

Make-Up Classes & Holiday Closures

Our tuition is calculated based on the number of classes a dancer is taking per month.  Tuition is based on a 4 classes per month average.  Some months have 5 classes per month while others have 3.  We do not charge extra tuition for months that have 5 classes, and we do not prorate months that have 3 classes as the total evens out over time

Dancers may take a make-up class two weeks before or after an absence occurs in any style/class, as long as the class fits their age/level by submitting an absence form. These make-up classes may be used after absences for illness, travel, holiday closure, and any other cause for missed class
 

We like to encourage students to use these make-up classes as an opportunity to try out a new class or new dance style

  • Make-up classes that are not used within two weeks of the absence are forfeited
  • Dancers must be registered and enrolled in ASI classes in order to use make-up classes
  • Dancers may schedule at most 2 make-up classes per week

RETURNS & EXCHANGES FOR MERCHANDISE

All clothing sold in studio, including but not limited to tanks, sports bras, leggings, and hoodies, are not eligible for return, regardless of purchase date. Items may be exchanged within thirty (30) days due to incorrect fit if the item is exchanged in new and unused condition with all tags and labels attached. We encourage dancers to try on the item prior to purchasing them in order to ensure a good fit.

Please Note

  • Clothing merchandise that is listed at a sale or clearance price is FINAL SALE and cannot be returned nor exchanged.     

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

510-651-2783  -or- [email protected]

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